What is a VPN?
VPN — Virtual Private Network. The main purpose of VPN TRUE – is to keep you safe and anonymous within the Internet. To do so, VPN TRUE encrypts all your outgoing data in the network.
Can I use VPN TRUE instead of my provider’s connection?
No. Internet connection and VPN service – are different options. To use VPN TRUE you need valid/operating Internet connection (leased line, DSL, 3G, satellite and so on).
How does VPN TRUE work?
VPN TRUE adds new network interface as with work with direct Internet-connection. Your IP address is changed and all outgoing data is encrypted. VPN TRUE lets a connected device to receive data via public networks the way as if they were a compound part of a private network, keeping all the options and settings of such a private network.
What is the difference between proxy and VPN?
VPN connections are more stable and safe than proxy connections. Not all applications are compatible with proxy and most of them require additional settings to work with proxy. VPN connection does not require any additional settings for operating.
Can I increase the connection speed using VPN TRUE?
This really is possible as VPN TRUE avoids several speed limit restrictions, set by internet providers.
Does VPN TRUE slows a device’s speed or Internet connection down?
It doesn’t matter whether you use a paid program or a trial version of VPN TRUE mobile application, this app will provide you with the highest speed possible in your very conditions. But the connection conditions may be changed depending on current load of chosen VPN server andd the distance between your geographical location and such chosen server.
In which countries are located VPN TRUE servers?
VPN TRUE constantly increases the number of working servers. You are welcome to see the full list of countries inside any VPN TRUE client’s application.
Where do I find the configuration files?
Open VPN TRUE on your device, log in and get access to any server. The files will be uploaded to your device automatically.
I downloaded VPN TRUE profile, but there are no changes in control panel! How do I fix this?
If you download VPN TRUE for your Mac, profiles are downloaded with Safari. Please open Settings menu in Safari. In General check "Open «safe» files after download". Then try to connect one of the servers and to set the profile. This might require re-opening of your application. If you do not want to turn this function on, you can open the Downloads folder on you Mac and start the downloaded file manually.
Are VPN TRUE configuration files available so that I could adjust access at my device?
VPN TRUE adjusts access automatically, thus you don't need to set it manually. You can contact support for adjusting
VPN TRUE servers access from your router
I cannot connect to VPN. What do I do?
Open VPN TRUE on your device. Try to connect to any server. If it doesn't help, choose “set profile for all regions” in account settings.
How do I set VPN connection up?
Open VPN TRUE at your device. Enter your account or create one and connection will be performed automatically after choosing a VPN server inside the application.
How do I switch VPN on/off at my device?
At iOS devices you can switch VPN on/off using Settings – General –VPN menus. On computer you can click on system icon of VPN in status panel and turn it on or off, by using corresponding points in opened menu.
My permission for installation of some profiles is required. Shall I permit?
Yes, you need to permit the VPN TRUE configuration profiles installation to your device, in order to connect to
VPN TRUE servers. There exist two types of profiles – for automatic and manual connection to our servers. Please, install both versions of profiles in order to have an option to switch between manual and automatic connection.
How do I check whether my VPN connection is active or not?
After successful installation of VPN TRUE, you will see the VPN icon in status panel at your device.
I installed VPN TRUE to my Mac, but I cannot find it. Where do I look for it?
VPN TRUE icon is located in status panel in right upper corner of the desktop of your Mac. Click on it to see the options of the application.
How do I know the time of trial/paid period left?
Remaining period is shown on the main screen of the application next to the logged in account’s username.
How do I check session stats?
Open your account menu in the application. It contains current account data and statistics divided into connected devices.
Can I apply a password to my application?
Yes, you can turn on password protection in account menu.